Is Cloud Native the Answer to Being Customer-Centric?

Is Cloud Native the Answer to Being Customer-Centric (2)
The cloud-native approach helps build and run applications in dynamic environments that benefit from distributed computing offered by cloud delivery. These cloud-native apps help exploit flexibility, scale, elasticity and resiliency provided by the cloud.
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The cloud-native approach helps build and run applications in dynamic environments that benefit from distributed computing offered by cloud delivery. These cloud-native apps help exploit flexibility, scale, elasticity and resiliency provided by the cloud.

What is Cloud-native architecture?

You don’t have to entirely move to the public cloud to become a cloud-native business. If the infrastructure allows engineers to make maximum impact changes with minimum effort, then you can still have data centres with a cloud-native approach to app development. In this case, there has to be a detachment from the infrastructure to enable rapid change, resilience and scaling.

What are the benefits of a cloud-native architecture?

Being cloud-native offers several benefits to help you with operations and growth. Here are some of the benefits of cloud-native architecture:

Automation

Adoption of agile business practices helps lay the foundation for cloud-native. It also helps save IT costs by increasing the speed of app delivery.

Scalability

Cloud-native architecture helps in scaling the development processes without interrupting entire applications. It also helps promote an increasing customer base and manage variable costs.

Increased flexibility

With cloud-native architecture, you get increased flexibility to run apps on multiple platforms without making prominent changes.

Speed

Cloud-native architecture helps meet compliance terms and requirements in a shorter period of time, thereby increasing the speed of development processes. Along with this, it also helps improve the development lifecycle.

Reduced costs

Cloud-native enabled being serverless which is a cost-effective way of deploying applications and getting microservices.

How is cloud-native beneficial for customers?

There are two types of customers in any business, internal and external customers. External customers are the people that purchase your services or products, while your internal employees are your customers. Cloud-native architecture offers several benefits for both types of customers.

Enhanced customer experience

Cloud-native helps deliver quick software releases and responses to customer needs. This approach writes codes for specific problems and addresses concerns directly. It helps development teams to design apps quickly to scale with the processes and helps the business become agile.

When a business becomes agile and delivers quick solutions, the customer experience is automatically enhanced. When customers get quicker solutions for their needs, they stay loyal to the business.

Empowered employees

Your employees are also important customers that help you run your entire business. A business can only be successful if the employees are happy and working productively. Encouraging your internal customers and developing an agile culture can help increase the productivity of your employees by enhancing the employee experience.

Improving the experience and engagement of your employees using cloud technology can help bring out productivity and innovation.

Summing Up

To survive in the market today, organizations need to respond and deliver solutions quickly. The cloud-native architecture helps with the exact concern. Cloud services enable you to make high-quality products and apps and respond to any chances in considerably less time.  Along with this, cloud-native also facilitates agility, resilience, and innovation.