Retail
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From January to November 2023, the Sephora app was downloaded a shocking amount of 4.8 million times – and this is just in the US. Similarly, around 30% of US customers like H&M as a store and would download the mobile application for it. The reality is that in today’s post-COVID world, people have become increasingly accustomed to the comfort that mobile applications bring them, especially for shopping. So, to not miss this next big wave, find out below the benefits of leveraging mobile apps within this booming retail industry.
Customer Experience
Smartphones with applications and people have become an inseparable duo. An intuitive app at that provides customers that added incentive to buy your product. Imagine an app with accurately tailored negative space, well-chosen colors, and correctly sized fonts. These details make it easier for the customer to interact with your catalogue, and provide them the satisfaction of buying something off the app. This experience combined with acute personalization can create wonderful synergy between buyers’ experience, and your profitability.
Personalization
Gone are the days when customers would pay their own personal shopper to decide what clothes go best for them. A mobile app does all of that for your clients and more. Imagine that you provide a section called ‘best fits’ to your customers based on an image that they upload, or after sifting through their purchase history. The possibilities for creating a personalized shopping experience are endless.
Loyalty Programs
Loyalty programs are at the bottom level a terrific way to entice your client. We get messages from various sources of one brand like emails or SMS or push notifications informing us that our favorite dress or favorite shoe is on sale only for us. What purpose do these have? These tell your client that you value their presence and that you would like to provide them with increasingly offers to facilitate their purchase better.
Data Analytics
How do you sort through data manually of customers who walk into your retail store? On top of that, how do you even collect this data? Automated applications are a boon for this. It provides you with analytics on multiple levels like collection by tracking digital footprint, sorting, analyzing the customer traffic and so much more without the risk of manual error or miscounting of data. It gives you analytics as is, so that you can decide which area to put more effort into.
Branding
A mobile app specifically built for your business provides it with a certain level of credibility. On this app, you have a platform to grow your business in the direction that you see fit. You can choose to highlight a new product, or can announce clearance sales, or you can provide a spotlight to smaller designers who you can collaborate with. The possibilities are endless.
Overall, mobile applications within the retail sector provide your business with the leverage it requires. They are a valuable tool to safeguard your customer base, and to keep them interested with offers, and a space to shop comfortably from their homes.
