Droughts, floods, and a tough economy push more Australians and New Zealanders to rely on government help. But the experience? Slow, clunky, and often leaving people feeling unheard. Lonergan Research surveyed 1,500+ citizens, revealing an average wait time of 6.57 days.
This white paper tackles the urgent questions:
· How can tech help agencies deliver faster, more efficient services?
· Can we bridge the gap between citizen needs and government capabilities?
· What do citizens want from their public services?
Download this white paper to discover how technology can transform lives and create a public service that’s there for its people when they need it most.